Summary

Technical Program Manager with 13+ years of experience securing, building, and operating critical infrastructure at scale. Proven track record in carrier-grade networking, datacenter operations, physical security, and compliance across global production environments. Background in hands-on engineering (fiber optics, server hardware, HSMs) combined with program leadership across cross-functional teams.

Technical Skills

Leadership & Program Management

Cross-functional Collaboration Team Building Mentorship OKR Planning Stakeholder Management Change Management Risk Mitigation Agile/Waterfall Methodologies Process Improvement

Technical Infrastructure

Datacenter Operations (HWOps, DCOps) Network Diagnostics Fiber Optics Server Hardware (TPU, GPU, NIC, Switch) HSMs Physical Security Systems Supply Chain Logistics Vendor Management

Tools & Technologies

Buganizer Taskflow nLyte SAP InfluxDB Telegraf Grafana AutoCAD Inventor Solidworks CADSOFT Eagle Altium Designer DipTrace

Experience

Technical Program Manager – Datacenter Physical Infrastructure

Feb 2026 – Present

Anthropic

  • Drive end-to-end delivery of critical infrastructure programs spanning inside and outside plant, ensuring on-time completion within budget while proactively identifying and mitigating schedule risks.
  • Build and refine program management frameworks, operational workflows, and team processes for a rapidly scaling infrastructure organization. Codify best practices as they emerge to drive repeatable execution.
  • Own physical infrastructure delivery across multiple facilities and connectivity programs, coordinating vendors, engineering teams, and cross-functional stakeholders from planning through commissioning.

Lead Technical Program Manager – Foundational Security & Platforms

Sep 2025 – Feb 2026

Google LLC, Remote

  • Led critical security response programs across cloud infrastructure; coordinated engineering, security, and operations teams to deliver timely resolutions to high-stakes threats.
  • Drove program improvements through automation and data-driven analysis; identified and eliminated workflow bottlenecks to increase team delivery velocity.
  • Established communication frameworks with executive leadership and technical stakeholders; maintained visibility into program health, risks, and outcomes.

Lead Technical Program Manager – Technical Infrastructure Security

May 2024 – Sep 2025

Google LLC

  • Led two critical programs focused on OS, firmware, and package signing/verification, directly enhancing global server security and integrity.
  • Developed and implemented OKRs to drive team performance, ensure clear milestones, and facilitate open communication across platform development, production testing, and other stakeholders, handling escalations promptly and effectively.
  • Proactively managed complex NPI efforts for hardware, ensuring transformation from development to production-level programs critical for attestation mechanisms. Identified and resolved supply chain issues, initiating engineering efforts and securing purchase approvals to unblock critical new product introductions for Cloud platforms.

Technical Program Manager – Operations & Training

Dec 2021 – May 2024

Google LLC

  • Directed critical operational and compliance programs for Secure Production Environments, serving as the Hardware, Facilities, and Outside Plant Subject Matter Expert (SME) to consistently uphold global WebTrust audit controls.
  • Spearheaded an overhaul of the Certificate Problem Reporting (CPR) process, defining tooling requirements, updating playbooks, and improving intake methods to reduce reliance on external vendors.
  • Managed key hardware programs, including the annual CAPEX budget, overseeing complex logistics for EOL server swaps, and accelerating Hardware Security Module (HSM) procurement for the Offline Roots program by two months.
  • Prevented a critical audit miss for physical security controls by resolving a blocked repair of a secure facility and locating documentation that resulted in $250K in cost avoidance.
  • Drove organizational consistency by leading quarterly OKR planning and alignment sessions, establishing standardized tracking, reporting, and documentation practices across teams undergoing multiple organizational transitions.
  • Developed CA Associate Program training and implemented its role profile to support key management functions and effectively scale certificate authority operations.

Certificate Authority Engineer / Security Engineer

Mar 2019 – Dec 2021

Google LLC

  • Ensured secure operations for two high-security locations by conducting remote-hands repairs, audits (virtual and on-site), and rip/replace projects.
  • Optimized team efficiency through on-call coverage, managing high-revenue client projects, and spearheading EMEA secure site builds, including weekly stakeholder updates and task delegation. Streamlined training processes with material updates and new hire onboarding coordination.

MNK Network Break Fix SME

Aug 2018 – Mar 2019

Google LLC

  • Managed the network break/fix ticket queue, overseeing six technicians and achieving a 24-hour average response time. Enhanced team knowledge by conducting 12 training sessions on HWOps PBT Modules for 15+ Googlers and TVCs.
  • Authored global fiber optics troubleshooting and break/fix standards documentation.

MNK Interrupts Lead

Dec 2017 – Aug 2018

Google LLC

  • Oversaw daily operations of a 5-engineer team, ensuring SLA/SLOs, conducting root cause analysis, and generating monthly reports. Led recruitment efforts, including interviewing and selecting new team members.
  • Managed site interrupts ticketing queue with a 24-hour average response time and maintained training records.

Datacenter Technician | Network Infrastructure

Apr 2016 – Aug 2017

Google LLC

  • Installed, cabled, and commissioned carrier-grade backbone networking equipment including Juniper MX2020 core routers, Nokia, Alcatel-Lucent, and Siemens optical transport platforms in production environments.
  • Performed fiber optic fusion splicing, termination, and troubleshooting on structured fiber networks spanning regional and long-haul routes; diagnosed faults using OTDR, optical power meters, and visual fault locators.
  • Managed POP wiring and infrastructure buildout during temporary assignment with Edge Fabric Services (EFS) in NYC; supported peering infrastructure and backbone connectivity.

Global Long-Haul Network Interrupts & Logistics Coordinator

Aug 2013 – Aug 2016

Google LLC

  • Coordinated global long-haul network interrupt response across multiple regions; triaged tickets, dispatched repair crews, and managed vendor coordination for fiber restoration to meet MTTR and SLA targets.
  • Managed logistics and parts fulfillment for network repair operations; identified a critical logistics failure and prevented the unnecessary re-marketing of 152 essential network components, saving Google over $8 million (2015).

Instructor Airdrop Loadmaster, C-17 Globemaster III

2009 – 2013

United States Air Force, SSgt (E-5) | 1,000+ flight hours | AFSC 1A2X1

  • Specialized in high-altitude airdrop operations including HALO and HAHO infiltration missions; executed strategic, tactical, humanitarian, and aeromedical evacuation airlift across combat theaters as sole enlisted aircrew member responsible for all operations aft of the flight deck.
  • Conducted airdrop developmental and operational testing at Yuma Proving Ground; validated equipment rigging, extraction systems, and release procedures under controlled test conditions.
  • Performed dignified transfer and repatriation missions; supported distinguished visitor operations briefing U.S. Senators and members of Congress on C-17 capabilities and mission sets.
  • Trained and certified loadmaster aircrew in airland operations; developed curriculum and evaluated proficiency to CCAF Instructor standards.
  • Computed weight and balance for every mission, planned cargo restraint to G-load specifications, and supervised loading operations for payloads up to 170,900 lbs.

Education & Certifications

  • United States Air Force Airman Leadership School Graduate (2012)
  • Community College of the Air Force Certified Instructor (2011)
  • ETA Fiber Optic Installer (FOI) Certification: Light Brigade Fiber Optics 1-2-3 (Oct 2018)
  • GoSkills Project Management for Team Members (Oct 2015)
  • GoSkills Project Management Basics (Oct 2015)

Community Service & Volunteerism

Global VetNet ERG Chief of Community & Morale

Led a team of 8 Volunteer FTEs, planning and executing employee resource group events impacting over 2,000 Googlers yearly with a 99% satisfaction score. Collaborated on the Pat Tillman Candidate Panel, reviewing 60+ applications, and served on the steering committee for Google VetNet Career Week.

Mentor

Mentored 68 Googlers & 9 TVCs in diverse areas including Hardware/Network Diagnostics, Computer/Server Repair, Project/Program Development, and Logistics Planning.

Prior Experience

Genius Administrator | Apple

Diagnosed and repaired Apple hardware and software; managed repair room operations, parts inventory, and customer escalations.

2007 – 2008
Enterprise Operations Technician | Overland Technology Group

Satellite communications equipment test and fixture bringup for broadcast and defense customers.

2006 – 2007
Electronics Technician / Machine Refurb | Monduce Inc.

Refurbished arcade and crane games across three theme park deployments; performed electrical harness repair, mechanical gimbal servicing, and precision PCB rework.

2004 – 2006

Awards & Recognitions

Exceptional Financial Impact

  • Saved Google over $8 million by identifying a critical logistics failure and preventing the unnecessary re-marketing of 152 essential network components (2015).

Technical & Security Leadership

  • Cloud Tech Impact Award (CTIA) (2024): Recognized for critical contributions to launching Google Trust Services' ACME endpoint, issuing over 45 million public certificates.
  • Security Excellence (2025): Awarded for revoking a 10-year-old legacy production key across all production machines, significantly mitigating a major security risk.
  • Compliance & Audit Leadership (2021–2023): Received multiple high-value awards for invaluable contributions and coordination during several successful, high-stakes WebTrust audits.
  • Hardware Security Innovation (2025): Spearheaded the procurement and evaluation of Hardware Security Modules (HSMs), accelerating the Offline Secrets pilot program and saving the SRE team months of work.

Community & ERG Impact

  • Global ERG Impact Award (2024): Honored for exceptional dedication and impactful contributions to Employee Resource Group (ERG) initiatives, championing diversity and inclusion at Google.
  • VetNet Leadership (2021–2025): Consistently recognized with multiple awards for leadership in the Google VetNet community, including organizing major events and driving community strategies for over 2,500 members.

Datacenter & Infrastructure Excellence

  • Operational Resiliency: Awarded as part of the essential team that ensured 100% network and server uptime during Hurricane Irma and Hurricane Matthew, preventing any customer-facing impact.
  • Innovation & Training: Recognized for key contributions to the design and implementation of tape-scanning automation for internal storage and security systems and for training numerous colleagues on new systems and processes.